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Owned and operated by Luxurious Home Living, our team is ready to assist with any questions about our smart home products.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days after that. You will receive a tracking number once your order ships so you can follow its progress to your door.
How can I track my order?
Once your smart mirror, smart lock, or other item ships, we send a confirmation email with a tracking number. You can use that number to monitor your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on our products. If something is not the right fit for your home, please review our Return Policy page for complete details on how to start the process.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Full details are outlined in our Return Policy.
Do your smart locks work with existing door hardware?
Compatibility varies by model and door type. Each smart lock product page includes detailed specifications and fitment information. If you are unsure, send us a message with your door details and we will help you find the right match.
What kind of connectivity do your smart home products use?
Our smart mirrors, smart lighting, and smart locks use Wi-Fi, Bluetooth, or a combination depending on the model. Check each product page for specific connectivity details and app compatibility information.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to reply to every inquiry within 24 hours during business days.
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Your personal information and payment details are protected with industry-standard encryption.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your space? Return eligible items within 30 days per our Return Policy.
